Faq
Orders & Shipping
How long does shipping take?
We offer worldwide shipping. Processing time is 1-3 business days. Delivery times vary by destination, typically ranging from 5 to 15 business days. You will receive a tracking number via email once your order is dispatched.
What are my shipping options?
We provide standard and express shipping. Exact options and costs are calculated at checkout based on your location and order size.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make a change. We will try our best to accommodate your request if the order has not yet been processed for shipping.
Do you ship internationally?
Yes, we ship to most countries worldwide. Customs duties or import taxes may apply and are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Sale items and accessories like belts are final sale and cannot be returned.
How do I start a return or exchange?
Please contact our support team at [email protected] within 30 days of receiving your order. Include your order number and the items you wish to return or exchange. We will provide you with detailed instructions and a return authorization.
Are return shipping costs covered?
For returns due to our error or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fee. The original shipping cost is non-refundable.
How long does a refund take?
Once we receive and inspect your return, we will process your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Products & Sizing
How do I find the right size?
Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles (e.g., Dresses, Tops, Jackets).
What materials are your clothes made from?
We use a variety of high-quality materials like cotton, polyester, wool, and blends. The specific fabric composition is listed in the "Product Details" section on each item's page.
How should I care for my OrigaMode garments?
Care instructions are provided on the garment's label and in the product description. We recommend following these instructions to maintain the quality and longevity of your items.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.
Is my payment information secure?
Absolutely. All transactions are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card information, or security checks by your bank. Please verify your details and contact your bank if the issue persists.
Contact & Support
How can I contact customer service?
For any questions not answered here, please email us at [email protected]. Our team aims to respond within 24-48 hours on business days.
Do you have a physical store?
OrigaMode is currently an online-only retailer. This allows us to offer a wider selection and competitive prices directly to our customers worldwide.